What is your role at Froxx Classics?
Here at Froxx Classics, my role is to act as a link and contact between customers, business partners and the Froxx organisation. Thus, my job is to ensure that the customers have a great experience from the start to the end. I also act as a single point of contact between Froxx Classics and the buyers. Hence, I can focus on the buyer’s needs and allow everyone else to focus on their tasks.
Do you get many first-time buyers here at Froxx Classics?
This is a difficult question to answer. A lot of our buyers come from auctions, so it is likely that they are quite experienced in purchasing classic cars. Regardless, our processes are simple and friendly for first-time buyers or collectors both.
Do Froxx Classics restore cars that a client brings in?
Yes, this is a possibility that exists. If a customer has a request, we conduct a professional assessment of the vehicle and quote the customer a price based on costs that would be incurred during restoration. Even if we are unable to help, we can always help the customers find a restoration shop that could help them. This is possible due to our extensive network of restoration professionals. This way, we also help customers maintain a positive experience with Froxx Classics, meaning it’s likely that they will return in the future.
What do you do if the client wants a car that is currently not in stock?
In this case, we become active to try and find a car that the customer desires. We use our scouting service to work with our network of professionals to find a car that fits the customer’s needs. However, sometimes, we are unable to find a suitable car, and this is something that we must tell the customer as soon as possible. Honesty is key to a good relationship with buyers.
How do you prepare the car for the buyer once the deal has been done?
This part is up to the customer. They can decide they want to come collect the car from us, or whether we deliver the car to them. Either way, we like to do the handover personally, also providing them with small gifts to remind them of their positive experience with us, which helps us stand out from our competitors
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